FAQ

Why choose Frozen Dessert Supplies?

Our purpose at Frozen Dessert Supplies is "Build People and Deliver Joy." That means that everything we do, from manufacturing to packaging to delivery, is to build you and your business and deliver joy to you. We also strive to build our employees and help them to be better people. You can read more about the story of Frozen Dessert Supplies and our purpose in this article.

Product Materials, Dimensions, and Strength

What are your products made from?

Our paper ice cream cups are made with FDA approved food-safe paper coated in a thin layer of PE (Polyethylene). Our clear plastic cups, banana split boats, and plastic dome lids are made from PET (Polyethylene Terephthalate). Our plastic spoons and straws are made from PP (Polypropylene). Our eco-friendly ice cream cups are made from FDA approved food-safe paper coated in a thin layer of PLA (Polylactic Acid). PLA is plastic made from corn starch. Our eco-friendly spoons are also made from PLA. Our eco-friendly wooden spoons are made from FDA approved smooth birch wood.

If you'd like to read more about the materials in our products, read this article.

What does it mean if a product is "eco-friendly"?

You may have noticed that some of our products are labeled "eco-friendly," this means different things to different things to different people. Something can be biodegradable but not compostable or the other way around. It can be confusing to try and figure out exactly how eco-friendly a product is. Read this article to learn more about eco-friendly products.

Where can I find the dimensions of products?

Dimensions of products are listed in the product description under specifications. However, if you can't find the dimensions of a product in its description, call our customer solutions team at 480-428-1999 or email us customersolutions@frozendessertsupplies.com.

What spoon is best for my business?

We have a wide variety of spoons perfect for any shop. We have color-changing spoons, heavyweight spoons, and ever wooden spoons! Read this article to learn more about our spoons.

Disclaimer for all color-changing spoons: at room temperature, our color-changing spoons have a slight tint of the color they'll change to. If you're using them for a gender-reveal party, place them in hot water before using them to ensure they don't have a tint.

Are your cups flush-fill or practical-fill?

All our cups are practical fill. That means that the measurement of our cups isn't based on the volume of the cup to the rim, it's slightly below the rim. This way, you don't have to overflow your cups to get the right amount of product in them.

What measurement do you use for your cups?

We use fluid ounces (fl oz) to measure our cups.

Rewards

Do you have a rewards program?

We have a great rewards program you can join! It's at the bottom left corner of your screen. You can be rewarded for every dollar you spend. To learn more about it, read this article. If you'd like to set up your rewards account, that's also mentioned in the article.

Who do I contact if I am having trouble using my rewards account or redeeming my points?

If you're struggling with your rewards account and points, contact our customer solutions team. We'll help you with whatever you need. Either email us at customersolutions@frozendessertsupplies.com or call us at (480) 428-1999. We love speaking with you!

Shipping and Fulfilment

When will I get my order if I order today?

This depends on when you place your order and what shipping you chose. Our residential and commercial 5+ business days shipping option is guaranteed to be delivered between one (1) and seven (7) business days (in the contiguous United States). Refer to our shipping policy for exact information about shipping duration.

What's your shipping policy?

You can view our full shipping policy here.

I only received part of my order. What should I do?

Sometimes products are shipped from multiple locations and may not arrive on the same day. Don’t panic! Give us a call, and we can look into it to find out where the rest of your order is.

Tax Exemption

How can I become tax exempt?

Tax exemption can be given to certain retailers. Read this page to better understand if you qualify for sales tax exemption.

Distributor Information

What does it mean to be a distributor?

Being a distributor means that you would like to sell our products on your website or storefront as packaged. If you are using our products to store your own products, you would not be considered a distributor.

How can I become a distributor?

We love our distributors! If you want to become one, all you need to do is fill out this form, and we'll contact you.

Custom Products

Which products are available to customize?

We have a wide variety of products available to customize. They are as follows:

Paper Ice Cream Cups in following sizes: 3, 4, 5, 6, 8, 12, 16, & 32 oz.
Paper Hot Drink Cups in following sizes: 8, 12, 16, & 24 oz
Clear Plastic Drink Cups in following sizes: 12, 16, 20, 24, & 32 oz
Paper Hot Soup Cups in following sizes: 3, 4, 5, 6, 8, 12, 16, & 32 oz.
Paper Cold Drink Cups in following sizes: 8, 12, 16, & 24 oz
Opaque Plastic “Stadium” Drink Cups in following sizes: 8, 12, 16, 17, 20, 21, 24, 32, and 44 oz
Heavy Duty Spoons in both solid color and color changing varieties
Custom paper, clear plastic, or opaque plastic lids are offered for each product size listed and can turn our paper ice cream cup and paper hot soup cups into to-go containers

Do you offer eco-friendly custom options?

Our paper cups are all eco-friendly! Our USA-Made cups in particular are made with post-consumer recycled fibers, giving them both a premium feel and making them our most eco-friendly custom option.

Where are your custom cups produced?

Our custom cups are produced here in the United States as well as overseas.

Why should I invest in custom cups?

When opening your ice cream shop, you're probably getting conflicting advice about custom ice cream cups. They can be more expensive than plain ice cream cups but you have to remember that it's an investment. You're investing in branding for your shop, advertising, and decor. If you want to read more about why you should invest in custom cups, read this article.

The Custom Branding Process

What is the minimum order quantity?

If you are ordering paper products, the minimum order quantity is 1,000 units. If you are ordering PET plastic products, the minimum order quantity is 5,000 units.

What does the custom ordering process look like?

When you order custom by either giving us a call at 480-428-1999 or emailing us at custombranding@frozendessertsupplies.com, you'll be connected with a sales representative. They will discuss pricing, quantities, and lead times to make sure we are able to meet your needs!

Once you place the order for your cups, you'll get the opportunity to work one-on-one with a member of our in-house design team. They can help you create a logo, adjust an existing logo, or just get your logo onto our printing templates. Once that has been completed, everything is sent into production. A member of our fulfillment experience team will be communicating with you during that production process to answer any additional questions you may have.

If you want to learn more about ordering custom cups, read this article.

Do you offer design services?

Yes! We would love to help build your brand and logo. Contact our sales team at (480) 428-1999 or email us at custombranding@frozendessertsupplies.com and we can identify how we can best help you.

When will I get my custom products?

We have a few different options for you to help you get exactly what you're needing. Our lead times vary depending on the custom product you choose. Generally, our USA-Made cups take 3-4 weeks to produce. If you decide to move forward with our Overseas cups, these can take anywhere from 3-4 months to arrive.

I need my cups sooner than the allotted time. Do you offer any rush services?

We do not currently offer any rush services for our custom products. However, if you're needing cups sooner than our custom cups can make it to you, we would be more than happy to help you get some non-custom or stock cups in the meantime to hold you over! Click here to view all our ice cream cups that can ship to you within 2-7 days.

Returns

My spoons/cups/lids are defective. What should I do?

We pride ourselves in a strict quality control process. However, on rare occasions, there can be issues in the manufacturing process. If you received supplies that are in some way defective, give us a call or send us an email. We’ll figure out what the problem is and make things right.

What's your return policy?

If you want to return your order, we try to make our process as simple as possible. Just click here to start the process.

Pricing

Do you price match?

If you find a similar product with a better price somewhere else, send your invoice to our customer solutions team and we'll see what we can do!

How can I get a discount?

Subscribe to our email list at the bottom of our website to be notified about sales and discounts! You can also gain rewards points for every purchase. Once you build up enough points, those act as a discount too. Read more about our rewards program here.

Samples

Can I get samples?

Of course! Go to this page to request samples and we will send you samples of whatever products you would like to see.

Your first sample box is completely free if you're shipping to the contiguous United States. If you're outside of the contiguous United States, all you'll have to pay for is shipping. You'll be responsible to pay for shipping for any subsequent samples you request.